Implementing AI in customer support presents several challenges that businesses must address. Protecting customer data and complying with privacy regulations is paramount. Businesses must also take proactive steps to mitigate bias in AI systems, ensuring fairness and equity. While AI is improving, it cannot fully replicate human empathy, necessitating a balanced approach that combines AI with human interaction
The field of AI is quickly changing, and both OpenAI and Google are constantly improving their language models. We can expect to see more progress in handling different types of information, personalization, connection with other applications, and overall performance.
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