Verizon Outage Explained: What Went Wrong and Why It Matters
Verizon acknowledged the outage and later issued an apology, along with a promise of account credits. From a corporate standpoint, this followed a familiar script. From a human standpoint, it fell short in the moment that mattered most. During the outage itself, information was scarce. No clear explanation or sense of scope. No realistic estimate of recovery. People were left guessing whether the problem was their phone, their area, or something much larger.
